After several attempts to resolve the issue, including filing a PayPal dispute and contacting Discogs support, I was finally able to get my refund, but only after being forced to pay an additional $50 in shipping fees. It has left many visitors feeling as though they are being unfairly targeted, which is simply unacceptable. According to Discogs terms, which updated on May 22, 2023 "Its free to list your items for sale. Verizon Fios: 1.800.VERIZON, and Verizon Prepaid: 1.888.294.6804 If you want tracking to be added, you need to tell this to the seller when you complete your order. This process involves a lot of details that are required, and even the slightest error can result in frustrating pop-ups telling you what's wrong and how to correct it. Typical causes for dissatisfaction are: Incorrect grading Incorrect item or not the right version Damaged item If you're unhappy with your order, you can go through the following steps: Contact the seller to let them know Ask them to confirm condition prior to shipping, and if they still provide subpar items, don't be afraid to leave negative feedback. I've used the marketplace once and all went well. While it can be frustrating to wait for your order to be shipped, we feel that the process we have in place offers a fair timeline to both buyers and sellers.Further, we have strict guidelines in place for what is deemed acceptable and inappropriate feedback. We're sure they will be able to help you find a resolution. Obviously with customer service like that i aint gonna risk sending 256 via their dodgy platform.After my experience, and reading the experiences of so many other people, Im genuinely surprised discogs are still in business. It was developed to give more power to the buyer, so that they didn't need to wait for assistance from Discogs Community Support. pour nous faire part du problme. Cloudflare Ray ID: 7e000feee8830e52 Those who do manage to sign up to the site often find themselves at the mercy of a complicated set of rules and guidelines, which can be difficult to follow correctly. This website is using a security service to protect itself from online attacks. Two-factor authentication is a security feature. They don't care about anyone who isnt making them a mass of money on their high charges/commission, and several factors about their site prove they are actually detrimental to record collectors and have facilitated a gross series of PRICE manipulations by their platforms nature and inclinations- ie worshiping the big bucks tunes , area unavailability (many once common records no longer exist in the UK and have been stockpiled by French,Italian & German etc traders . This ensures that both buyers and sellers have the chance to communicate before feedback is left. Discogs contact info: Phone number: (503) 597-6340 Website: www.discogs.com What does Discogs do? Cloudflare Ray ID: 7e000fcd6ac83683 Charlatans. Another issue that I have encountered is the poor grading of records by some sellers. Thanks. You can use the search bar at the top of the Discogs Marketplace page to find what you would like to sell. om ons te informeren over dit probleem. This means that selling on the site is not financially viable for many sellers, who are instead left frustrated and out of pocket. I also just made a purchase and will have to cance the payment when the items arrive if my account is not reinstated. Discogs does not offer customer support through live chat. BBB Business Profiles generally cover a three-year reporting period. Additionally, a city needed to be appended to the name of a performing group, but a few days later another editing message arrived telling that the city should not be listed. Some individuals have reported having their accounts rejected for seemingly no reason, with the response from the site's administrators being that their accounts are "associated" with someone who caused problems in the past. Discogs did not offer a resolve removed my feedback from seller and were posative but not interested in my complaints! I want me account reinstated. Your IP: I placed an order with this retailer whos ent under the name ***_***. Despite the seller agreement requiring adherence to the grading system, Discogs does not enforce this policy, leaving buyers like me frustrated with poor quality purchases that do not match the seller's description. Hello, we're sorry to read that your seller did not fulfil your order with them, that's extremely unfortunate.Discogs is committed to ensuring a safe and trusted marketplace. That's all you need. Where group 1 and group 2 are Canada and Mexico respectively, groups 4 and group 5 make up Europe and groups 6 to 9 make up most of Asia and the Middle East. It's time for them to be held accountable for their terrible customer service, indifferent attitudes, and outright fraud. The transaction between the seller and myself is actually complete and went fine - the issue is 100% with Discogs. International Association of Better Business Bureaus. Poor site behaviour will lead to account investigations, but due to strict privacy laws, we are never able to report on the outcome of those investigations.For more information on what is considered acceptable feedback, please review: https://support.discogs.com/hc/articles/360024701993, Information provided by various external sources. Our Community Support team is available and ready to assist. Find answers to your buying, selling, and account questions, or contact us for more help. Absolute joke of a site. I want my money back now! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We want to avoid that negative feedback is used as a way to coerce action from a seller, describe events other than the order experience or item condition, and that negative feedback is left before the seller has a chance to resolve the issue. Although the seller did offer to refund the records once he received them, I was frustrated to learn that I would be responsible for the cost of returning them, even though I had purchased the items based on a description that was grossly inaccurate. Nuff said. I am getting really frustrated. While it is important to take negative reviews with a grain of salt, this review highlights some potential issues with Discogs' customer service. My call to action for other Discogs buyers is to hold sellers accountable. I made them aware of this but they refuse to respond. They also encourage price escalations due to several factors. Obviously due to the price,and many angry discogs customers complaining online about being sent invoices for items already sold, i wanted the seller to confirm that the invoice wasnt just the (common) glitch on the site of discogs sending out invoices automatically for items already sold to someone else.No reply at all from seller so i decided to contact discogs (non existant) support. Wenn No reply at all from seller so i decided to contact discogs (non existant) support. Discogs salary trends based on salaries posted anonymously by Discogs employees. This will surely increase the credibility of your complaint. Some of these users include Amsreddevil, Willow. Discogs won't take any responsibility, there are no help or contact links for them and they lock the seller complaint process (and review) after 90 days so there's no way to do anything, including provide feedback. Bought vinyl that was listed as M- and was actually in the VG/G+ range. You can contact through their social media pages. Be extremely careful. The negative review concludes with a warning to potential buyers: "DO NOT EVER EVER EVER EVER buy on Discogs.Com as the second you have ANY issues they will turn their backs on you, take the sellers' side and threaten you to stay in line and not bother them or ask any questions." It's frustrating to wade through so much crap, but it's worth it when you get lucky and find something truly great. Hello, we're sorry to read about your frustrating experience in using Discogs. Was hoping for a direct email address. Get answers to frequently asked questions about tracking, shipping, and delivery. Thank you so much for looking into this issue. Click to reveal Ordered a vinyl record for $82 on Discogs, and then 48 hours later received a message from Discogs saying the seller had been suspended and removed from the platform, the order wouldn't be filled and I would need to work with my payment provider to get a refund. How can I track the sales tax I've collected? As a matter of policy, BBB does not endorse any product, service or business. Despite the inconveniences I have faced, I appreciate the vast knowledge base that Discogs offers, making it easy for me to locate different pressings or versions of my favorite artists. ~djmichaelangelo: I used the 503-597-6340 number I found for on the GetHuman Discogs customer phone number page I was on: Discogs Customer Service Phone Number. **************. Need to talk to a representative? As with any online community, Discogs has seen its fair share of conflict, particularly last year when one user's antagonistic behavior sparked a rash of negative comments and retaliatory votes. Inconsistencies abound on the site, adding to the frustration. How To Stay Up-To-Date On Discogs News. The action you just performed triggered the security solution. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail In fact, last Friday, I discovered that my account had been banned from the site, and that my IP address had been flagged. Manage your music collection with a detailed discography on rock, electronic, hip hop, classical and other popular and obscure music genres. *This company may be headquartered in or have additional locations in another country. If you haven't already, you can file a feedback removal request. When it comes to payment protection, we will do all we can to guide you in that matter, but ultimately it must be dealt with directly with your payment provider.If you do require further guidance on how to handle this situation, please do contact our support team, we're here to help - https://support.discogs.com/hc/requests/new. With hundreds of "credits" to list, ranging from sound engineers to solo bassoonists, it's easy to make mistakes that result in correction emails from the site the next day. Firstly, I joined this site three years ago because I wanted to share my collection of Romanian LPs with other enthusiasts who might be interested in buying or selling them. This is the best way to alert other potential buyers of grading issues.We apologize for not being able to provide more specific support here. Thanks to paypals and only thanks to paypals money back gaurentee i got my money back! questo messaggio, invia un'email all'indirizzo The buyer should always communicate the issue first on the order page, follow the SNR process if applicable, and once all options have been exhausted, leave honest yet respectful feedback. As someone who has used Discogs (discogs.com), I must say that the experience was not always a pleasant one. While there are undoubtedly some flaws to Discogs, I have had my fair share of positive experiences with sellers who are honest, fair, and kind. Used to be great, no flooded with garbage bulk sellers and junk flippers that have no idea how to grade media or ship things out properly. The cost of Discogs shipping is dependent on two factors. User does not have to select a country if they click this link. Please select the region that you would like to explore today. The action you just performed triggered the security solution. Throughout this ordeal, I contacted Discogs, who refused to do anything to help me. Add New Thread . If you use Discogs, beware that their 'ratings' are inherently untrustworthy and their approach to customer assistance is non-existent. The reviewer claims that 99% of the sellers they dealt with on the site had no problems with their business practices, but that Discogs staff punished them for being honest buyers. However, Discogs has charged me 9% on every order I have placed for AT LEAST the last *********************************************** their system. Once you are set up, you need to decide on what to sell. Presumably you've found the Help section. I want to warn others so they won't suffer the same fate as I have. There's no easy access to help, other than the usual search facility. message, contactez-nous l'adresse . Was hoping for a direct email address. Buyer Beware: My Frustrating Experience with Discogs as a Music Collector, The Pros and Cons of Discogs: My Honest Review, Discogs Review: Navigating Community Conflict & Toxic Behavior for a Healthier Music Database, Discogs Review: Incredible Music Selection, But Frustrating Buying Experience, Review of Discogs: Fussy and Tedious Experience for Selling Music Online. Additionally, some long-time members have a particularly arrogant attitude, thinking that they know everything and are not open to constructive criticism or correction. Call, chat, or visit a nearby store to talk to our customer support team for your wireless & home services and devices. Start integrating with Ship24 Tracking API. Tried again but was unable to receive the email. para nos informar sobre o problema. The second option is if they dont use such a system, what price they set for their shipping. Average salaries for Discogs Customer Service Representative: $36,034. Usually by next business day; requests are handle in the order that they are received. What is a Resident Seller? Or purchase vinyls from sellers who own shops. 3.7k 39.0k 2.3k Jayfive over 7 years ago dandylionrecords I am interested in selling here, & have a fairly large inventory. Your IP: scusiamo se questo pu causarti degli inconvenienti. In the window that pops up, make sure Location is set to Allow or Ask. The situation came to a head recently, when the reviewer was suspended from the site for what they claim was no reason at all. Scalable and flexible pricing that grows with your business. Wir entschuldigen uns fr die Umstnde. Current Wait: 136 min (88m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. Hi Seth, sorry to hear that this order didn't meet your expectations.Our policy in these situations is to first let the seller know you're unhappy with the condition of the item. . It felt unethical and fraudulent, so I naturally expressed my thoughts on the Discogs forum. You can select this price or add in any other price that you believe is fair. Contacting support results in canned responses with no real answer. I've only ever had positive experiences, including two very expensive rare box sets, sent from Europe and received safely. More than 523,000 people have put forward a contribution to the platform, to create an overall database of nearly 13 million recordings and almost 7 million artists.The Discogs marketplace is what is used to connect thousands of buyers and sellers from around the world. Save Thread Notify Me of Replies Forum Search. Wide range of delivery services for individuals and professionals. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Additionally, finding a good seller on Discogs is becoming increasingly difficult, with deceptive selling practices becoming more prevalent. Thank you. If you're having any issues with using the site, or specifically if we can help you with rating records and leaving comments, please contact our Community Support team! We know how important it is to have quick resolution times when it comes to account related issues, as well as issues related to payment, which is why we will always prioritize these support requests.Please be sure to get in touch with our Community Support team as soon as possible so they can assist you further. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Some sellers are charging exorbitant amounts for items that are damaged or in poor condition, making it impossible for buyers to know what they're getting for their money. There are more than 20 million items available at any given moment, and thousands of sellers. On their site you can look up what international shipping would be.Today I negotiated with a buyer based on shipping listed in Discogs Site. You can email the site owner to let them know you were blocked. Performance & security by Cloudflare. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I strongly believe that Discogs should step up its regulations and set a threshold for what constitutes fair and honest shipping practices. Too many of these emails can result in a blacklisted situation by the "Contributor Improvement Program," which locks the seller out of doing any more editing or submitting until others "vote" on their submissions. los inconvenientes que esto te pueda causar. Its a great place to find rare stuff and bargains. Obviously with customer service like that i aint gonna risk sending 256 via their dodgy platform. (I was also charged $10 FOR SHIPPING!) If you want to contact Discogs, you can do so in a number of ways. In looking up a fix on the internet, I see that this has been an existing problem for about 2 years, and Discogs does not fix it. Discogs has a great database of music releases and aggregates inventory from shops across the world but they also have a rating system that isn't trustworthy - something they've been apologizing and assuring users that they're addressing because of the large number of scams. Then, make sure to set up your PayPal information so you can get paid. Many users, both new and long-time, abandoned their accounts due to bullying and unsavory actions from those who reveled in their self-righteousness. Understanding The Discogs Selling Fee. Try buy records,open account all day wait for I never received the confirmation code for the email, the support service answered my request about the problem, but this did not solve the problem, I received a confirmation of the news subscription, and even managed to change the password, but still I cant access the site. We strive to respond to Account related tickets within 24 to 48 hours. Then, make sure to set up your PayPal information so you can get paid. More information can be read here: https://support.discogs.com/hc/articles/360001562393Many sellers on Discogs are hobby sellers, and may not be using the website daily. to let us know you're having trouble. In effect you are paying TRIPLE TAX on a second hand item !A month ago an opinionated 'buyer' took offence at my opinion on a record and began a hate campaign of abuse, lies and stalking my comments/contributions . My next course of action, which I would deeply regret to take, is involving news media and government agencies that specialize in over-collected tax. No phone number, no human interaction, just 3 of THE SAME GENERIC REPLY SENT TO ME EVERY TIME. I would like them to release the ***** in funds from the most recent transaction, and since their Partner Commissions on previous transactions were fraudulent amounts, I would like to have those amounts ($13.53) refunded as well, for a total of $40.50, issued to my PayPal account, **********************, Discogs is claiming I did not pay for an item that I purchased, and left a negative **** on my account due to this. Call Discogs customer service faster with GetHuman 503-597-6340 Customer service Current Wait: 131 mins (88m avg) Hours: 24 hours, 7 days; best time to call: 9am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!