TV and Internet Bundles. This time around, I shopped Direct TV. The billing department tried to upgrade me to another $20 per month, and said there was nothing they (or a supervisor!) We have double payand dont watch hbo everyday, so opted to get basic double play. I hardly use my home phone anyway, so I couldnt justify paying Comcast whatever exorbitant phone fee I was paying. Right on the money (literally), speak to a retention specialist. This is total bull. Ended up just keeping my same bill with a little added. Double play with X1 box, HBO included same internet speed for $115/month first year and $135/month second year before taxes/fees. My next step is to do as the article above says and threaten to leave for AT&T however a co-worker told me he tried that a little over a month ago (April 2013) and they would not work with him and they called his bluff. Gentleman explained why my bill went up (promotion ended) and said hed like to check if there was any other package he could find that met my needs. Now they were squeezing me for $141. Ive been a Comcast Customer for appx. 2. Then the person on the chat said that I should contact sales. Retention specialists do have a few more options available to them that really arent available to anyone else but even these are either just the same rates that are available to new customers and generally mean an *increase* in services or just a standard $ amount off to keep you for 6 months. I asked if we can somehow lower my bill. I JUST got off the phone with Comcast! I saved almost $100 by switching. I purchased my own modem to save * dollars a month, it really did not take long to pay for it self..But where I failed was Comcast never took it off the bill. Its a matter of perspective: Say you were out shopping for a car and you determined that the cost to lease said car was give or take $300/mo. If you live with an Xfinity Internet/TV supported area, bundling Xfinity Mobile (see my Xfinity Mobile Review for more info) with those services will usually result in the lowest total price versus buying from separate providers. This is about the gun pointed at our head. Internet, phone, etc. I told the rep their service was too expensive, and one reason was that I was paying $45/month to rent all their cable boxes and remotes. She quoted me a package that would lower my bill by $40.00. . I was rushed today, so I will try again, maybe checking what Verizon is offering first. The Retention Agent was polite and actually helpful. Ten bucks may not be the deal for you (hence the reason for the call), but if those codes are still on your account, for some reason their system will not display any better offers to the retention specialist (their hands are tied.) Heres an experiment to try: see what rate theyll give you for internet if you add home phone. I agree about just canceling Comcast because of the ridiculous rental fees but heres how they get you. Once again, after 2nd, renegotiated year was up, I called, got to their retention of service person and started negotiating. I wound up saving about $45 bucks and I am going to cancel my HD-DVR which I almost never use anyways. Or should I say FRAUDCAST!!!! She said I have too many discounts such as free HBO for 6 months ($15/month and free HD for 1 year at $10/month so therefore I am already saving $25. Comcast victim. (wife pays bills) so it took over a year for me to find the error. They were able to hook me up with a 49.99 for 100mbs after a couple questions. I was offered a cheaper package for about $40/month less but it still wasnt low enough. Comcast, or Xfinity as they like to call themselves these days, had thrown me for a bit of a loop lately. Nothing but a bunch of liars there. 12/2018 Autobot said there was an outage in my areaeven though I had internet and phone? I cant seem to find anywhere on my bill that tells me if I signed up for 1, 2, 100 years and when that would end. Bill went from $159 to $117. -_-. I called Comcast several times but they would not budge in terms of lowering my bill. Seems to me their fixed costs are the same and variables, maybe increased somewhat. No monopolistic corporation in their right mind would ever consider positive customer relations as anything other than anti-social. My total price will be $102.85 because of a $10 modem fee (need to get my own). In retention. I compared the annual costs of each of these scenarios. Definately buy your own modem and do not pay the monthly rental fee. My mind was already made up to cancel, but it would have been nice if one of the other reps mentioned that the other 8 times I called over the years to reduce my rate. There might be offers here that is not offered via phone. the agent told me that i was in a bundle pricing. How do I get them to keep it at $44.99 or even $34.99? Without competition they can pretty much do as they please. PLUS Id save $40/month on my cell phone bill. Just called Comcast and went thru the phone tree to the discontinue service. I was able to add XFINITY internet and upgrade to HD that increased my bill by only $1.38! So Ive just signed up on billxperts.com so they negotiate on my behalf. I guess I will pay the price for that. The one thing Comcast likes to do is get customers under contract by whatever means necessary. Go take your laptop to a Starbucks and your public Wifi. My contract sending how do I renew my contract to keep my same bundle? Called today and went directly to Cancellation department. I am going to try and see what I can do I am on the triple play comcast basic package. I would like to renew my contract at a lower rate. Your strategy works only if there are other options for internet, phone and/or television. So currently I have Comcast Blast 105, and Uverse TV. The person talked me into a package after 2 hours of me trying to cancel my service. Sounds like great advise. Then, I called the retention department and they told me they couldnt do anything either despite the rate being published online for new starts. I went ahead and did it, still nearly $100 less than Im paying now. 1701 JFK Blvd. Ended that call real quick. With the latter they cant raise your fee for 12 mos, but you can end service at anytime. If you call before that they will not negotiate a new renewal. History, Food, Nat Geo, Science, Travel, Discovery, TLC. I called the number which the rep said is a new retention department. Explained that I wanted to figure out way smartest way to terminate my service because bill was too high and I was going to go to Verizon FIOS. They know you are desperate and you have no choice, this is the worst. They clearly disclose the full cost of the various packages find it online or on your monthly statements. If you care so much about the service maybe you should consider paying for it instead of complaining about how your cable bill is so high. The live-chat method had always worked for me in getting discounts and promotions on Comcast services, but lately theyve been sticklers. While there are some exceptions, most Comcast regions have NO cablecard fees at all, regardless of your TV or bundle package.so there wouldn't be a charge anyway. Funny you should say this because my comcast bill was slowly going up every month. Our team can most definitely take a further look at this issue. I called back frustrated and asked to hear all my options to a lower bill.none were offered except downgrades/losing channels and services. Unfortunately, it only occurs about once-a-year when competitors are our knocking on doors trying to get home owners to switch, but the local sales reps are usually much easier to deal with. Here is the breakdown of fees: I am paying 75 dollars per month for two internet only accounts. That didnt fix the problem and we started paying for that rental. I qualify for a special rate of $199/month Bundle because my current bundle alone coast $189. Buh-bye Comcast. The laws are different and stricter for face to face recording. Your overall bill is $105 for now but when business changes occur everywhere you will still get an increase because the agreement(Not contract) only protects the bundled services price and not the entire bill price plus more then likely youll have a promo rolling off a year from now which will be another spike.You people need to stop following nonsense because you gonna get ya feelings hurt like i be doing to people lol. I was also seriously considering switching after seeing I owed almost $400 for 2mo of service. They were only able to reduce my bill by like $6what a waste of a half hour. Hardware is, a HD/DVR main box, a second HD box for the bedroom, and a rented Modem ($10 monthly forever). I was paying $258 per month (in NJ) nothing extra, 2 tvs, DVR HD, no premium channels I try to keep internet only but they want $110 with taxes and all. Perfect service doesnt need canceled thenWRONG! I am currently on a 100mbps internet-only Every thing I need from the internet seems to be working without their equipment. With no other options in my area, and yes Comcast is seriously the only company that services my area with the cows and such, I cant even lie and say I have better offers from someone else because they know they are the only company the reaches out here. At the time I wasnt interested in the triple play bundle but he said that they were offering the bundle at no contract for a promotional rate for $89 a year and $109 after that. When I called the number in the article, and told them I was going to leave for AT&T I was immediately offered my same promotional deal of $30/month for 12 months. I have my own wifi router too. Recording should protect consumer when/if Comcast says one thing and imposes another. Eventually I lost it-asked for supervisor, he transferred me to a number that just rang and never went to voice mail. You may be saving some dollars while increasing your service. Its technically not a scam but in most places Comcast is the only option for internet fast enough for 2018. You : The kids do online gaming with XBOX. The net result is that she has received a $20/mos discount for the next 12-months. Thanks so much for this advice, I had spoken to Comcast Customer Service before I searched for additional comments. I have a package now where HD is included free for the first year but after the first year I have to pay extra for it. DVR, cable modem rentalsand we have one hook up, up stairs so we can get the basic cable, and half the time this doesnt work right. If you are in a big metro area, get an HD antenna (around $35) for all the local channels. Thats why we pay taxes. I had Triple Play with Blast! Date stamps would be useful because it might help site visitors spot trending changes in comcasts customer service retention strategieslike other very large service companies with uneven customer service performance, comcasts policies appear to be prone to shifting from time to time, as if theyre trying new strategies, rolling out a kinder, gentler comcast public relations campaign to improve their corporate reputation while a pending merger is before the FTC, etc. Dont need any sports stations. My goal is to get an affordable unbundled price which will not increase appreciable yet give me what I need for general cable TV with the rest of my services over streaming. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. My experience was to always keep it respectful the worst Ive seen is customer upset/shouting interactions are audited constantly and the notes are there for all to see supervisors, managers, directors, vice presidents etc. Not sure that was really worth the phone call, but it got my dad off my back. But, in my experience, you can save the most money by getting the best price for your connection while you are buying it. Just remember at about month 9 or 10 start checking their website, google search Comcast Xfinity specials, and actually look at the sales flyers that they bombard you with in the mail. Grab Additional 5% Off Soon 75% Off 75% Off Flash Sale & Discounts Soon And still have On demand, 30+ channels, a monitored security system and 60+gb internet. You : Hi Chris, a customer service representative directed me to the online chat to get a better triple play package promotion. I will never use Comcast again! I then ordered a Mohu Leaf antenna for $40 through Amazon and cancelled all of my cable. We agreed upon $109.99 monthly payments (Yes from Comcast) totally up to $130.00 monthly payments. I called to cancel and they would not budge on the $49.99 regular rate so I cancelled and they said ooook. She literally said Too bad. I asked specifically if each individual item could be waived at all and they answer was no to all of them. (E.G: the full cost for Starter cable and Performance internet is $126.95. I like having TV when it rains, snows and sleets, and I got tired of hearing you satellite connection is down. Chris : Based on the address you have shared, there are multiple results showing. I had written a very old post on the Get Rich Slowly site in the past that highlighted how to cut your Comcast bill and gave the actual chat transcript that cut my cost by 33%. The 800-COMCAST team sent me to you and now youre sending me back. Question for G.E. Thanks for your advice Mr. Miller. I have been getting promos as an existing customer for the last 3 years. The FCC is enemy #1 to Comcast, write them and tell them they need to stop the big GREEDY bully Comcast! My bill for the Comcast HD Triple Play Premier just jumped from $144.95 (with $75 1st year monthly discount) to $219.95. Called today to try again-I just want a bill around 150-175, why is this difficult! No other cable provider besides dish or direct. There are no comparable bandwidth providers in my area (North Florida) so they have me by the short hairs! By that time, I just wanted to cancel my service and didnt even think of negotiating price with them after I have failed attempting to lower my price through online chat. It then shot up $80 after the promotion ended. Silly games we must play for this monopoly. I guess Im stuck and the only way to lower would be to go out and get my own modem which would save $10 a month. Cant handle it? Wondering if there is a dept that can be lenient towards seniors and disabled people living under same roof.
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