Trending Article. Once we are authorized by your management company to refund the $300 payment, we will gladly do so.If you have any questions regarding the refund approval, please call the management company,[redacted] at ###-###-####. Eliminate the insecure process of creating, maintaining and manually sending monthly NACHA files to the bank while gaining the highest level of payment security! We understand that business owners may find it difficult to find the time to compare pricing on products and services, and to find suppliers they trust. Receive confirmation of your electronic payment with an instant email confirmation.. As Covid-19 continues to rise, please remember that we have a safe, non-contact rent payment option. When requests fall outside the normal course of business and require contact of a third party, all we can do is request that the third party perform an action, the third party still has to make a business decision which can take some time. Traditionally we simply process payments according to the user's setup instructions and provide support to ensure that they have ease of use. Easy, done. The solution to drive 100% paperless Association offices. Kimco allows tenants to electronically submit maintenance requests. This is ridiculous and serious! California Pacific Space Available for Rent, California Pacific Management Application. We provided continuous communication to the complaintant and were courteous and respectful throughout all conversations. Highest-level compliance and bank-grade security keep you secure. Each call into ClickPay's US-based support line generates a screen with the caller information, allowing agents to expedite resolving all inquiries. Have something to share about ClickPay? Here is where it gets tricky. Welcome to AMC Rent Pay! Save time and avoid late fees by paying online. They then hung up on me. This fee was not charged or assessed by ClickPay. I was double charged for a payment after trying to pay an *** fee through them which is only annual, I was put in an automatic payment status and they cannot explain how that happened. Secure Login Remember me Forgot Password? Thanks for subscribing! How is this my fault now ** being a victim of fraud again? It took over a 1/2 dozen calls but eventually ClickPay with the management company's authorization refunded me th *** fee but NOT THE 2nd ERRONEOUS service fee. Their system is totally user unfriendly and uncooperative and unfair. Gain same-day ledger visibility with check image and reporting tools for business insights. Yes, ClickPay has that. Rent Payment options reminder - Spring Creek Sun To be the most trusted, innovative, and intuitive platform for residents and property managers to transact and interact. Login Remember me Forgot Password? Welcome to Your Payment Portal Manage and pay your rent online with any major credit/debit card or by e-check (ACH) from your bank account for a fee. ClickPay's system is completely disconnected from property management companies and their billing systemAs a third-party rent payment processing company, you would expect it to at least have some info regarding how much was already paid and how much is left due but it doesn't have any of thatSuppose you had set up an auto-pay one day, and you completely forgot about this, and a couple of . 1999-2023 Kimco Realty Corporation. Replace the monthly task of uploading NACHA files with an automated auto-debit program. Make payments quickly and easily online by electronic check or credit card, Setup automatically recurring payments through our Auto Pay option, Greater convenience since Resident won't have to worry each month with writing, mailing or delivering a rent check, No late charges if Resident sets up an automated payment schedule, since rent will always be paid timely, assuming there are sufficient funds in Resident's account, Greater security since there is no chance that a payment signed by Resident will fall into the wrong hands or get lost in the mail, Proof of payment since Resident's bank statement is evidence of payment according to ACH and card network rules. CLICK HERE TO REGISTER! They have access to my bank information and who knows what they will do with it? Are you? I talked to customer service and asked when they would have notified me because I didn't recall any notice of the change. Homeowners initiate bank website payments on the first of the month, but Associations receive the checks a week later, initiating late fees and unhappy homeowners. No more trips to the leasing office or relying on the postal service to deliver your rent payment, with AMCRentPay.com you can have confidence and peace of mind knowing exactly when your . ClickPay Reviews, Complaints, Customer Service This fee was not charged or assessed by ClickPay. We got our start in New York the largest and most highly-regulated real estate market in the world. The complete platform for real estate billing and payments. BTW WE ONLY PUT ONE STAR BECAUSE WE HAVE TO, This company refuses to verbally communication and explain they don't understand i was never told i be changed higher price and i never got mail to my address telling me this and when i was talking about reverse transaction when i had that bank card i wasn't ever told or explained about anything about a block on my account if i reverse the transaction when i give this company my account number to save money. 100% of Homeowner Payments. Check the Fee Chart. Bunch of thieves! Rancho Cucamonga, CA 91730. Tokenizes and encrypts Homeowner banking information. Access live chat to speak with an agent. Start by entering your rental criteria by clicking on the link above or give us a call today! All rights reserved. This is utterly inconvenient. The complete platform for real estate billing and payments. Prestige Management, Inc. makes paying your rent on line is quick, easy, contact-less and free! We are an ethical company and always advertise honestly and always strive to uphold the trust of our users and clients. ClickPay sweeps payments from your banks website electronically instead of the bank mailing a paper check, accelerating the process by up to a week, reducing your potential for late fees. They should be put out of business! As a card user enrolled in ClickPay impacted by the changes above, your one-time and scheduled payment service fees may increase. Registerto view your statements and make monthly payments online for FREE by e-Check (ACH) from your bank account or by all major Credit Cards for a fee. Number of Views 3.26K. ClickPay: Balance Due Is Incorrect. I've been using ClickPay to pay my rent for my *** apartment over the past 15 months. As ClickPay's representative states, they provide a service, which is to automate rent paymentIf that service fails, ClickPay should take responsibility for the failure, instead of passing the buckIn this case, ClickPay sent a notification stating that a rent payment had been made, with a confirmation numberI still have that emailThere was no follow up to indicate the payment had not gone throughAs a result, I thought the payment had been made when it hadn'tThis resulted in a $fine being assessed by my property management companyIf ClickPay can't take responsibility for it's own technical failures then property management companies should seek an alternative company that will.Another issue here is that ClickPay customer service told me that they don't keep track of emails that they send out, so even though I have an email confirmation, they refuse to use that as evidence that they did send me a confirmationDoubly, their payment history system doesn't show records of the confirmation number (A1503031729_OQ6HR8) that I was given, so either someone manually removed it or the system is broken, something that they seemed to show no interest in investigating.I will also note that customer service took no discernible action on this matter whatsoeverI had to chase them up monthly, despite their assurances that they would contact me promptlyThey ended up closing the ticket while I was still waiting for a response from them, which I only discovered when I tried to chase it up again a month agoIn the end, as soon as the Revdex.com complaint was submitted, "voila!" This process is outside the normal course of our business. Trending Article - ClickPay . ClickPay | Online Rent Payments Something went wrong. ClickPay: How Do I Reach You If I Have Questions? It took over a 1/2 dozen calls but eventually ClickPay with the management company's authorization refunded me th *** fee but NOT THE 2nd ERRONEOUS service fee. Go to Clickpay Maintenance Request Kimco allows tenants to electronically submit maintenance requests. Leverage marketing specialists and custom-branded communications for change management to drive electronic payments. The complaintant made a payment through our service which incurred a late fee charged by his Property Management company. How do I activate my account? All rights reserved. To learn more, click here. No more trips to the leasing office or relying on the postal service to deliver your rent payment, with
Association Managers Welcome! Every property management team member focuses on our customers' shopping center experience as well as our tenants' needs. Bank Bill Pay solves for the delay! Pay on the go with your stored data or enter your payment information for easy and secure payments. Since they blocked my account no payment can be accepted from ********************** . Ready to start saving? Click the link below to get the information you need to enroll. Please use the latest version of Chrome, Firefox, Safari or Microsoft Edge. By clicking the "I Agree" button you acknowledge that you have read these policies and consent to our Terms of Use for our website. . Rather you are just starting up, or expanding with the growth of your company, our preferred broker network is here to help. I've been using ClickPay to pay my rent for . News. Extremely unethical business practice. CLICK HERE TO REGISTER! We continue to have 4 rent payment drop boxes at Spring Creek Towers located at:1390 Pennsylvania Avenue outside of building at the Management Office.1390 Pennsylvania Avenue Management Office located on the 2nd floor155 Elmira Loop Egarage Public Safety Office entrance177 Ardsley Loop A Garage. Help your customers find you, and attract new business by building visibility in Google Search and Google Maps in your local community with this free and easy-to-use tool. Easy Customize a recurring payment schedule, saving you Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Dominate search results. ClickPaydelivers integrated print and e-bill presentment and payment services to increase operational efficiencies and enable profitable growth. 433 Hackensack Ave, Hackensack, NJ 07601 United States, Realtor ratings - The most important sites, Negative feedback examples: 8 strategies to turn bad reviews into wins, This profile is powered by Birdeye. (ACH) and paper check payments. As the industry-leading platform for automating real estate receivables, Click Pay accepts all payment methods, including paper checks, e-checks (ACH), cash, and credit & debit cards. Please consult the Fee Chart for the updates fees for your building/association. Suddenly Im having a charge to my credit card from click pay. about businesses and we make it easier for their voice to be heard by the companies. I am a resident - RentPayment Since ClickPay has the billing file, all payments are researched, associated, and processed. For the Type of user, select Property management Support 3. ClickPay's OnLine-OnTime, rent payment and collection system is Simple, Secure and Safe, and easier than ever. At ClickPay, we believe that collecting resident payments desperately needed reinvention. AMC Rent Pay Migrate NACHA file management to ClickPay for automated debits and easily set up new users with our Invitation Wizard. Collect Rent Online with ClickPay - ClickPay ClickPay Reviews, Ratings - Browse By Category The request in this case was extraordinary to our ordinary course of business and was done purely as a business courtesy. Login [ RentPayment ] Rather you are just starting up, or expanding with the growth of your company, our preferred broker network is here to help. However when I call click pay they have no records of my money . He was frustrated and filed this complaint. We hold ourselves as a company to a high ethical standard in all of our business practices. ClickPay: Coronavirus (COVID-19) Response Totally unethical and incompetent. Online Rent Payments Make your monthly rent payments online by e-check (ACH) from a bank account for FREE and by credit or debit card for a fee. FAQ & Tutorials | Support Request | 1.800.533.7901 (opt. Over 100,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. 1. On 10/1/2017, your payment of $300 was processed, as that was the balance that our Number of Views 64.68K. ClickPay's system is completely disconnected from property management companies and their billing systemAs a third-party rent payment processing company, you would expect it to at least have some info regarding how much was already paid and how much is left due but it doesn't have any of thatSuppose you had set up an auto-pay one day, and you completely forgot about this, and a couple of months later, you setup a manual payment for that month's rentIf the rent was already paid/scheduled for payment via auto-pay, it should not allow you to pay anymore than what is left due, which should be $But it doesn't provide any information on that and allows you to payIn this case, if you didn't have enough balance in your account because obviously you didn't expect that duplicate payment has been made, you still get charged a return check fee from the bankThis is utterly inconvenient, ClickPay is a payment services provider that works for the Complaintant's Property Management CompanyWe are an ethical company and always advertise honestly and always strive to uphold the trust of our users and clientsWe hold ourselves as a company to a high ethical standard in all of our business practicesThe complaintant made a payment through our service which incurred a late fee charged by his Property Management companyThis fee was not charged or assessed by ClickPayClickPay performed our business services successfully and to the satisfaction of the complaintantThis complaint is based on a fee assessed by a third party, his property management company (landlord), outside of our provision and controlClickPay was assisting the complaintant, outside the ordinary course of our business, as a courtesy to the complaintant to get this fee waivedThe Complaintant was upset that we were not able to get his fee assessed by his Property Management Company refunded in a more prompt mannerAs we do not control the actions of our client, the Property Management company, this process took a period of time (months) to be resolvedWe provided continuous communication to the complaintant and were courteous and respectful throughout all conversationsWe did eventually resolve the complaintant's needs to his satisfactionWe were able to get his fee refundedHe was frustrated and filed this complaintThe frustration was actually directed at his management company although he placed the blame on us because we were providing the Customer support and follow up on his requestAs you see from the complaint details, my Customer Support team continuously communicated with the complaintant to resolve his issue despite the time required to do soThis process is outside the course of our businessTraditionally we simply process payments according to the user's setup instructions and provide support to ensure that they have ease of useThe request in this case was extraordinary to our ordinary course of business and was done purely as a business courtesyWhen requests fall outside the course of business and require contact of a third party, all we can do is request that the third party perform an action, the third party still has to make a business decision which can take some timeWe are a service company and always want to provide high quality, ethical and courteous service to all of our users as we did in this caseThe complaint is unjustified, and was resolved eventually to to the satisfaction of the complaintantPlease contact me with any further questions as it is important to us that this issue does not go against our records.