digicel international customer service numberdigicel international customer service number

Our Customer Support hours of operation are Monday to Saturday 9 a.m. 6 p.m. Customers may check the data bundle by dialing *140# send and select option 8 (my balance) and follow the prompt. Customers. You may see a charge from BlinkSky with your banking or credit card institution. This message appears when our system does not recognize your phone number. Don't worry, if you want to continue calling or browsing, you can complete an online top up and you are ready to go. A: Customers are now able to purchase prepaid Plans via www.digiceltopup.com and the Digicel Top Up App for any prepaid number in St. Lucia. Growing together. Customers cannot activate/purchase two plans simultaneously. Digicel does not share any customers' email addresses with third parties. Learn More about our offers today How to make a call using your Digicel Call International account? We will only use your email address to send information on online offers and you are free to opt-out from these emails at any time. Once purchased, the Plan will be automatically activated on the recipients account. Best of all, the recipient does not need to download an App to use the card. The system verifies the validity of each number that is entered and will return a message advising whether or not the Top Up can be completed. A: Customers may purchase the Plan multiple times per month. The DCI app is FREE and can be downloaded from the, Enter 011 or 1 + area code + phone number you are calling. Also, you can renew your plan or upgrade your plan. Plans are not applicable for use while roaming; plans can only be used while in Anguilla. Q: Does My Anytime Data From The Expired Stay Connected Plan Rollover Onto My Active Stay Connected Plan? Once the transaction is successful you will receive the following forms of confirmation: VERIFYING A TRANSACTION AND MOBILE NUMBER. Please try again. Log in and click the down arrow next to your username - you will see a Contacts option. Digital cards are delivered in real-time to the recipients mobile for immediate use. Purchasing the same will deactivate your existing prepaid plan as both will not work simultaneously. Yes. They can also access it by dialing *120*1#. Your Fingertip Top Up details will be displayed here and you may click the delete link at the end of the page to cancel the service. Digicel reserves the right to terminate this offer if, in its sole opinion, the plans are being abused, such abuse to include but not be limited to, unreasonable levels of usage, reselling, or attempts to resell the Data, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of Digicels network or services. Troubleshooting network signal issues. For any Top Up related queries: Email Support: onlinetopup_cc@digicelgroup.com If you have other questions about our website or are looking for product information: Email Support: support@digicelinternational.com Phone Number: 1-888-880-6842 Business Hours Customers are now able to purchase Prepaid Plans via. You can also use the app to add funds to your calling balance andsave time by activating your auto recharge feature. A: Sales or Value-Added Taxes are applied to purchases according to the Digicel country that receives the Top Up. Paying my bill through MyDigicel app. Digicel International's suite of products. Q: Can I opt into auto-renew if I already opted out. You can also add funds using cash at any UNITRANSFER or CAM Transfer location. If you are redeeming the card at an online merchant, simply copy and paste the redemption code received onto the online merchant site and any additional PIN or event code requested, A: VISA, MasterCard, American Express, Discover, PayPal, Apple Pay, A: Tap your digital card to view the reverse side. If the calling plan from your phone service provider does not include nationwide U.S. coverage, you may want to check and confirm that calls to your Digicel Call International access number will not incur any additional cost. Plans are not applicable for use while roaming; plans can only be used while in Saint Vincent & the Grenadines. A: Yes, the unused anytime data (up to 12GBs) from the current Stay Connected Plan will roll over to your new stay connected bundle if your active bundle was purchased during the applicable grace period. Also, you can renew your plan or upgrade your plan. The DCI app is FREE and can be downloaded from theGoogle Play Storeor theiOS App store. The Digicel Haiti customer will be given the opportunity to select a Magic number from (USA or Canada) and enjoy UNLIMITED international calls back to that number for the duration of the plan. Depending on the actual operator for the phone being called, these rates will vary. A: Dial *135*3*3# send for Local Plan balance. Countries marked by an asterisk (*) indicate that only Digicel numbers can be called: A: Yes, multiple Plans can be activated simultaneously. Plans are not compatible with Blackberry devices. Digicel International Call Plan is an offer that will allow customers to have free bundled minutes that may be used to call select international numbers. My service has been suspended. The following payment methods are accepted: PayPal - This is accepted for select currencies. Once you add funds to your account, you will be charged a per-minute rate to the destination you are calling. Yes. A: Yes, if the data allotment from your current Plan is not exhausted and a new Plan is bought before the expiry date, the balance remaining from your old plan will be added to the new purchase. Your night-time bonus is applicable for use only from 11:00 PM to 6:00 AM each day for the duration of your Stay Connected Plan. You will receive a 3 digit service code as well as a 5 digit Fingertip password token (which you may change at any time). All information transmitted is done through secure protocols (SSL - Secure Socket Layer); one of the most widely used and safest security protocols available on the web - you will see it used at all leading sites. Q: Can I Activate An Add-On If I Want More Data? Contact Customer Care atonlinetopup_cc@digicelgroup.com. You will need to wait until the data plan expires in order to activate an ALL IN plan. A: No, unused night-time bonus data from your current Stay Connected Plan will not rollover to a new plan. Dial *135*2*3# send for World Plan balance. 2020 Digicel International. In this case, please clear your cache and browser history and try again. Copyright 2023 Digicel Group. This add-on will be valid for up to 2 days, however, if the Stay Connected Plan expires before the end of the 2-day validity, the add-on will also expire. Q: Can I Purchase Additional Megabytes For My Existing Plan. The International Talk and Text plan includes 500 minutes & 1000 SMS (can be used for International & Local Digicel to Digicel calls). Since July 3, 2009 Digicel customers have two (2) International Call Plans to. Q: How do the Diaspora Prepaid Plans work? www. No, the only phone service you need is domestic calling within the U.S. Q: How Do I Access Digicel Online Top Up? A: Yes. Like our apps and digital services enabling you to connect more, learn more, listen more, play more, and share more. Purchase a Stay-Connected plan and give prepaid customers in Jamaica unlimited Digicel talk, anytime data with a night-time bonus, unlimited WhatsApp, and one free Magic number. Customers will receive 1 notification message reminding them that the plan has expired. A: This service can be accessed by going to the Digicel Online Top Up website at http://online-top-up.digicelgroup.com or www.digiceltopup.com or www.digicelinternational.com . From Non-Digicel Mobile and Landlines:1-876-619-DIGI (3444). Customer Care Contact Information: (You can contact Digicel Customer Care until 12am, 7 days a week) From your Digicel mobile phone: 123 From your fixed/land line (Local): +679 700 3123 From outside Fiji (International): + 679 700 ROAM (7626) Fax: 331 0201 Email us - CustomerCareFiji@digicelgroup.com Corporate Address (Head Office): Level 3 When complete: To complete a Fingertip top up from your phone you will use your 3 digit service code, 5 digit password token, shortcode (which represents the Top Up amounts available on Digicel Online), and the area code + phone number (not needed if you are topping up your own phone). Q: Can I Purchase Additional Megabytes For My Existing Plan? Plans will auto-renew once the credit is available on the customers mobile account. The Digicel Call International Mobile App does NOT replace your current mobile service provider or plan. The app uses your mobile service or plan to connect with the Digicel Call International platform. Upon activation of these plans the customer will receive only data, except for the 30 Days 6GB plan. A: You will NOT be able to activate an ALL IN plan if the recipient already has a regular data plan or an existing ALL IN plan active. For your convenience, balances are updated in real-time for all merchants where applicable, A: This status means that additional information is being reviewed to ensure the security of your transaction. Join over 1 million users and stay. 1. Please call our customer service line at 1-855-734-9221 and one of our friendly customer care agents will help assist you in resolving this issue. The website or the Top Up App will state the total amount the recipient will receive before you submit the transaction. Plans are not applicable for use while roaming; plans can only be used while in Barbados. Does the Digicel Call International Mobile App replace my current mobile service provider or mobile calling plan? A: You can complete a Bill Pay transaction by selecting the Bill Pay option and then clicking on select biller. A: Stay Connected Plans are our newest suite of value-packed data and talk plans available for purchase by family and friends from the United States, Canada, and the United Kingdom (Diaspora customers) via Diaspora Online and/or Retail stores whereby designated Prepaid customers in Jamaica (Prepaid users) are able to benefit from the purchase for usage in Jamaica. Customers can move from a 4G data plan to another 4G data plan. Register by entering your phone number and email address, then accepting the terms and conditions. No, you wont be able to change your International Magic number while you are on the same active plan, however, if you receive a new plan you will be asked to configure a new International Magic number. Step 4: You will receive a notification Message that your International Magic number is active. A: The following payment methods are accepted: A: It is not necessary to enter your card details each time you use the website or the Top Up App. My PAL - (Personal Access Link) How to Use BiP Free Messaging. Yes. Digicel Online Top Up allows you to conveniently purchase prepaid credit (airtime) or a prepaid plan for any active Digicel number conveniently from anywhere worldwide. There may have been a problem processing the transaction. No, once you select the option to cancel auto-renew on your active plan you will be required to activate another plan for the auto-renew to be activated. Service Menu: *147# - go to My Account, then enter the Manage My Plan menu and press 1 to see your available minutes and/or data balances. Customers may check their credit balance by visiting a.mydigicel.net then navigating to the Account & Balances screen. This is safe and secure. Acceptable forms of payments are VISA, MasterCard, American Express, and Discover. In this case, please contact Customer Care using the Live Chat option available from the Top Up Page or via email at. There are three (3) plans to choose from convenient Small, Medium, and Large sizes. A: The Fingertip Top Up feature enables you to quickly send Top Up via your mobile phone from any location, at any time to any Digicel prepaid phone. Exchange rates fluctuate daily and are automatically updated to reflect these changes. The International Call Plan allows you to purchase bundled minutes that may be used to call select international numbers at a discounted rate. Q: Can I modify my International Magic number? These rates are the lowest rates per either landline or mobile phone. Customers may call UK mobiles ONLY with the UK Plans. Yes. Unused balance will roll over up to the value of the new Plan. A: Customers may dial *153# to view their data balance. Yes, if the data allotment from your current Plan is not exhausted and a new Plan is bought before the expiry date, the balance remaining from your old plan will be added to the new purchase. We recommend that the Terms and Conditions for specific promotions are reviewed to confirm qualification from topping Online or via the Digicel Top Up App. It took 15 seconds to reach a human! Often Verizon has taken 15 plus . International Call Plan 1250: calls are zero-rated and capped at one Enjoy ##UK Minutes + ## UKSMS. Q: Will the customer get additional days after purchasing additional minutes? All rights reserved. You will need to wait until the existing plan expires in order to activate a new plan. Plans will be automatically renewed once there is sufficient credit on the recipients account. Tap the button labeled FREE; this button will then change to say Install. Send a tweet, Facebook message, or @ mention us on Facebook and we'll be there! Q: Can I activate multiple Plans simultaneously? If a Top Up or a Plan is sent to an incorrect number, Digicel will be unable to provide a rebate as transactions are sent instantly and available immediately for use. Plans are not applicable for use while roaming; plans can only be used while in St. Kitts & Nevis. A: No, once you select the option to cancel auto-renew on your active plan you will be required to activate another plan for the auto-renew to be activated. A: The recipients of these plans are your loved ones in Jamaica who are active Digicel prepaid customers. Q: How do I schedule an automatic Top Up? Homepage - English | Digicel International Yes, in the event that Customers do not repurchase the Bundle before it expires, unused data allotments and other applicable benefits i.e. A customer may purchase the International Talk & Text plan multiple times per month. Customers will get the option to opt-out 24 hours before the plan auto-renews. What devices are supported? Welcome to the Help Center - Digicel Read reviews, compare customer ratings, see screenshots, and learn more about Digicel International. Customers must have the required credit to activate the plan from the phone. A: These plans can be purchased locally in Haiti from the Digicel website or internationally from the USA/Canada via www. Stay Connected Plans are our newest suite of value-packed data and talk plans available for purchase by family and friends from the United States, Canada, and the United Kingdom (Diaspora customers) via Diaspora Online and/or Retail stores whereby designated Prepaid customers in Jamaica (Prepaid users) are able to benefit from the purchase for usage in Jamaica. We'll send a confirmation message to let you know that you're free to use your Stay Connected Plan. 25 Markets. Q: What If The Recipient Number I Entered Is Not Working? Q: If I Am On A Call Within The Duration Of The Stay Connected Plan, And It Expires, What Happens To My Call? Yes, you can nominate your free international Magic number at any time while your Stay Connected Plan is active. However, if you receive a new Stay Connected Plan before or after your current plan expires, then you may nominate a new Magic number. Plans will auto-renew once the credit is available on the customers mobile account. All remaining MB on the 2G plan will be added to the 4G plan. If you do not activate a new local Plan/Bundle, and you do not receive another Stay Connected Plan, we'll send you another reminder, just in case you forgot. Q: What happens after I use all the minutes on Local & World Plans before the plans end? You can also view your balance in the MyDigicel app or by dialing *141# and selecting Manage Account. i. Unused balance will roll over up to the value of the new Plan. You can also try to use one of our local access numbers instead of dialing from the app to help resolve this issue. A: No. Bundle plans are not applicable for use while roaming except in St. Vincent, Grenada, and Dominica. Yes. Please try again. If a Diaspora customer purchases a plan for you within the grace period, unused data up to 12 GBs will roll over to the new plan. The Digicel Haiti customer will be given the opportunity to select a Magic number from (USA or Canada) and enjoy UNLIMITED international calls back to that number for the duration of the plan. The first plan will be deactivated and the new one made active. Once on the Pay & Checkout page, your stored card will be displayed right below Select a Payment Method. Q: Can I add multiple payment methods on my Bill Pay? Digital cards are delivered in real-time to the recipients mobile for immediate use. However, your Magic number will only be valid for the remaining duration of your Stay Connected Plan. Payment can be made in your local currency. Customers may dial *141#, select 2 and then 4 to view data balance. Digicel offers our customers the best service, best value and best experience to enrich your digital lifestyle. Can I activate more than one voice plan simultaneously? Like Automatic Top Up, you will need to have your credit card information stored to allow charges for Fingertip Top Up. Plans will only be visible for purchase to customers living in the United States, Canada or the United Kingdom for the benefit of prepaid customers living in Jamaica. Digicel Group - Connecting You to the World If your credit card is not stored you will be required to complete a Top Up and ensure that you choose to save your credit card when entering your payment details. If you buy a higher plan you are doing an upgrade and your benefits are accumulative. APN Internet / Data Settings and how to use them. Customer Care Contact Information Via Email : playjamaica@digicelgroup.com From your Phone : 145 From your Fixed/ Landline : 888-935-5050 You may also speak to one of our agents by clicking the "live chat" option on your screen. Customers will get the option to opt-out 24 hours before the plan auto-renews. Yes. A: Digicel will be giving prepaid customers the opportunity to enjoy Unlimited WhatsApp Messaging and Voice and Video calls with any Diaspora plan. If you receive the plan from abroad you will receive: Unlimited International Calls to 1 USA/CAN number or Magic number. The customer is able to have more than one voice plan active at the same time. Q: What Happens If I Enter The Wrong Telephone Number? ST. VINCENT & THE GRENADINES PREPAID PLANS. Plans are valid for use while in Cayman and cannot be used while roaming. A: No. When complete: You may then follow the instructions on the screen. Q: What If My Data Allowance Is Exhausted Before The Plan Expires? The Digicel Call International Mobile App is free to download from Google Play and the App Store. Q: Where can the unlimited minutes be used to call? A: Acceptable forms of payments are VISA, MasterCard, American Express, and Discover. Sign up for Digicel+ today! Q: Can I Activate Multiple Plans Simultaneously, Customers would not be able to move from a 2G data plan to a 4G data plan; an error will be received. Q: What Happens If You Purchase A Plan Locally? To cancel your scheduled Top Ups, log into your account then go to Top Up methods and select Automatic. Enjoy 2GB + 2GB bonus night-time data with Unlimited Digicel Talk and WhatsApp. A: There are three (3) plans to choose from convenient Small, Medium, and Large sizes. Purchasing the same plan will deactivate your existing plan as both will not work simultaneously. VISA, MasterCard, American Express, Discover, PayPal, Apple Pay. Customers may use the codes below to view their available minutes: Q: How Does The Diaspora Prepaid Plan Works, A 4G data allocation for the duration of your plan. Q: Will My Night-Time Bonus Data Rollover? Yes, the option is applicable. Fax: +1 246 530 3445, Check out our Vacancies and submityour job application, Facebook Q: Is There A Charge For Using The Digicel Online Top Up Site? Download the app and receive FREE call time when you sign up! A: Customers are now able to purchase prepaid Plans via www.digiceltopup.com, the Digicel Top Up App and from Digicel branded retail stores in the US, Canada and the UK for any prepaid number in Antigua & Barbuda. A: You may check your remaining data balance by dialing *120*131#. Send Money. A: Customers may dial *120*200# to view voice, SMS, and data balances. The Cayman Prepaid plans allow customers to purchase data plans via. MyDigicel app click on the app at a.mydigicel.net and go to Accounts and Balances. Once the plan is auto-renewed it cannot be canceled. Data rolled over during the grace period will be capped at 12GBs. Customers may activate the International Talk & Text Plan along with any other available plan. Select the Bill Pay option and click on Add Biller. You may continue to browse at EC$ 0.41 per MB or purchase additional data. Select the billers name from the drop-down menu, enter the account number and account nickname. The plans can be used for calls to any operator in Panama or to fixed or mobile lines in the following international destinations: Q: What Happens If I Exhaust My Minutes Or Data And Want To Continue Calling / Browsing? When completing a transaction, Digicel does not store your credit card information. If your credit card is not stored you will be required to complete a Top Up and ensure that you choose to save your credit card when entering your payment details. How to call a Toll Free Number For local toll-free calls, you are required to dial 888-XXX-XXXX, instead of 1-888-XXX-XXXX - you no longer need to dial the "1" before the next 10 digits. However, the Digicel Pay MasterCard cannot be changed once they are purchased. Yes, every plan can be upgraded to a plan of more value e.g. The feature is available to all Digicel prepaid customers once they receive a plan internationally from the USA or Canada. the recipients country, the recipients number and the top up amount. Once successfully activated, a text message in the format set out below will be sent: Q: Can I Nominate My Free Magic Number At Any Time While On An Active Stay Connected Plan? You may opt-out by dialing *141#, select 5 (Manage Your Plan), and then select 2 (Opt-Out). Feedback. No. No, only one data plan can be activated at any given period. For MasterCard digital cards, you will also insert your full name and mailing address for additional security purposes. Digicel International Call Plan - Digicel Jamaica - Yumpu No. Contact Us A: Yes, in the event that Customers do not repurchase the Bundle before it expires, unused data allotments and other applicable benefits i.e. Customer can activate a new plan at any time while plan is active by dialing *140#. Digicel International Finance Limited - Dun & Bradstreet Q: How does the Diaspora Prepaid Plan works? Here you will see all numbers you have sent credit or a prepaid plan to. You will need to wait until the existing plan expires in order to activate a new plan. Customers will then be required to re-subscribe to reactivate a Stay Connected Plan in order for the prepaid user to benefit from the Offer. Q: Will My Unused Anytime Data Rollover To My Local Plan/Bundle If I Do Not Receive Another Stay Connected Plan? Yes! A: Plans are not applicable for use while roaming; plans can only be used while in Anguilla. However, if you stay on a bundle via early renewal (buy before your plan expires) then you can roll over any amount of anytime data. A: Only the One Rate Roaming Plan will be valid while roaming. Please check your junk email or spam filter, You may view your account history when logged in by clicking on your user name in the top right-hand corner of the screen and selecting History from the drop-down menu. What's Digicel Call International? Please click on the following link to view the Terms and Conditions: https://www.digicelgroup.com/tt/en/mobile/help/roaming/Roaming-Plans.html. Q: Can I have more than one Active International Magic number? You can activate a data add-on using the MyDigicel app at p.mydigicel.net or dial our service menu at *147#. Understanding my bill. Q: Why am I required to agree to your terms and conditions? The One Rate Roaming plan allows prepaid customers traveling to the USA, Canada, Netherlands, UK, and Digi-Roam territories to take advantage of lower rates for voice and data while roaming with a capable handset. Twitter Below each of these you will see a delete link, please click this link to cancel any future automated Top Up transaction. Q: Do I receive a reminder of the expiry time when using any Plan that includes the International Magic number? Pay online securely The activation message will look like this: Q: Can the recipient call the United States of America and Canada with the UK Calling Plan? The cost for additional minutes is the same as activating a new Plan. The following is a list of questions we hear the most. A: Plans are not applicable for use while roaming; plans can only be used while in Saint Vincent & the Grenadines. A: Please contact our Digicel International Customer Support team via email at support@digicelinternational.com or call 1-888-880-6842. Or call1-876-619-DIGI (3444). No. If you wish to save your cards details, please tick on the 'save card' box as you complete your payment details. We recommend that each transaction be reviewed before finalizing payment. A: No, only one data plan can be active at any given period. No. A: No. Data allotments are only applicable while in Jamaica. Yes. (Your order could not be created). How can we help you? Bill Pay. : Google or Facebook, A valid credit card or debit card (MasterCard, VISA), A: Please check your junk email or spam filter, Please check that you have used a valid email address. Q: How does the Diaspora Prepaid Plan work, Customers may now purchase Plans for prepaid numbers in El Salvador via. Q: Will the unused minutes for the Local & World Plan rollover if the customer changes the plan? Twitter - @DigicelPNG. Q: What types of payments are accepted for the Digicel International Digital Cards? This provides an important record of your past transactions on the Digicel Online Top Up website. About Us - Digicel Bill Pay. A: Add-on plans cannot be purchased online. I have forgotten my password to reset your password. Experiencing new things, together. Minutes do roll over up to the value of the new Plan. A: Here are the main reasons why your Top Up may fail: A: The system verifies the validity of each number that is entered and will return a message advising whether or not the Top Up can be completed. Q: Can Recipients call any number in the UK with the UK Plans? My Bill is higher than expected. You have hit a limit on the number of transactions. A: Upon confirmation that a plan was received from abroad, you (the Digicel Haiti customer) will be sent an SMS asking you to configure your International Magic number. A: No. A: Customers would not be able to move from a 2G data plan to a 4G data plan; an error will be received. Plans cannot be used while roaming. Please note, the service cannot be used with PayPal, AMEX, or NCB Keycard. A: Transaction amount received can be validated several ways: The value that will be received by your recipient is displayed when a Top Up amount or a Plan is selected. Contact Us - Digicel A: In order to opt-out of auto-renewal, dial *135# and select option 3 for Local Plans and then option 4. Customers must have the required credit to activate the plan from the phone. Data rolled over during the grace period will be capped at 12GBs. These plans are only available for purchase by Diaspora customers living in the **United States, United Kingdom, and Canada for use by Digicel prepaid customers living in Jamaica. Call International. Please visit our rate page on our website or the app to view the most current rate to any destination. You can add funds with your credit or debit card. If not, please register again using a valid email address. A: The Guyana Prepaid plans allow customers to purchase data plans viawww.digiceltopup.com,www.digicelinternational.com, and the Digicel International App.